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Troubleshooting
Solutions to common problems
Having issues? Here are solutions to common problems.
"We couldn't find an account with this email address"
This means we don't have an invitation on file for your email address.
What to do:
- • Double-check you're using the same email your clinic has on file
- • Contact your clinic to confirm they've sent your invitation
- • Ask your clinic to resend the invitation if needed
"Account already exists"
This means an account has already been created with your email.
What to do:
- • Use the "Sign In" option instead of creating a new account
- • If you've forgotten your password, use the password reset option
- • Contact your clinic if you believe this is an error
Verification code not arriving
What to do:
- • Wait 2-3 minutes for the email to arrive
- • Check your spam/junk folder
- • Ensure your email address is spelled correctly
- • After 60 seconds, tap "Resend Code" to request a new code
- • Check that your email inbox isn't full
Password requirements not being met
Make sure your password includes all of the following:
- • At least 8 characters
- • At least one UPPERCASE letter (A-Z)
- • At least one lowercase letter (a-z)
- • At least one number (0-9)
Watch the requirement indicators - they'll show a green checkmark when satisfied.
App crashes or freezes
What to do:
- • Close the app completely and reopen it
- • Your progress should be saved - you can continue where you left off
- • If the problem persists, try uninstalling and reinstalling the app
- • Contact support if the issue continues
Biometric login not working
What to do:
- • Ensure biometrics are set up on your device (Settings > Face ID/Touch ID)
- • Try signing out and signing back in with your password
- • Disable and re-enable biometric login in the app settings
Notifications not appearing
What to do:
- • Check your device notification settings for MyADHDTracker
- • On iOS: Settings > Notifications > MyADHDTracker > Allow Notifications
- • On Android: Settings > Apps > MyADHDTracker > Notifications > Enable
- • Check that notifications are enabled within the app (Settings > Notifications)
- • Ensure Do Not Disturb is not blocking notifications
"Open App" link not working?
If the link in your invitation email doesn't open the app, you can register manually:
- 1. Open the MyADHDTracker app directly from your phone
- 2. On the Welcome screen, tap "Get Started"
- 3. Tap "Received an invitation? Set up your account"
- 4. Enter the email address where you received your invitation
- 5. Continue with email verification and password creation as normal
Need more help?
If you're still experiencing issues:
- Contact your healthcare clinic for account-related issues
- Email our support team at: support@myadhdtracker.app